Privacy Policy

Business: Ancarna Digital (“Ancarna Digital,” “we,” “us”)
Website: https://staging.ancarna.com
Contact: (304) 729-4110 | [email protected]
Address: PO Box 1973, St. Albans, WV 25177

1) Scope

This Privacy Policy explains how we collect, use, and share information when you visit our website, contact us, or request our services.  We collect only what we need to respond and deliver services. Don’t send sensitive information through website forms.

2) Information We Collect

We may collect:

• Information you provide (for example, name, email, phone number, business name, and message details) when you submit a form, request a call, or contact us.
• Website usage information (for example, pages viewed, approximate location, device/browser information) that may be collected through standard server logs and similar technologies.
• Cookies and similar technologies that help the site function and (if enabled) measure site performance.

Do not send sensitive information through website forms.

3) How We Use Information

We may use information to:

• Respond to inquiries and provide requested information
• Schedule and provide services
• Improve our website and communications
• Maintain security and prevent fraud/abuse
• Comply with applicable legal obligations

4) SMS / Text Messaging

If you provide your mobile phone number and opt in to receive SMS messages from Ancarna Digital, we may send text messages related to:

• Quote follow-up
• Appointment scheduling and confirmations
• Service reminders
• Job status or service updates
• Customer support communications
• Limited promotional or marketing messages, where you have agreed to receive them

Message and data rates may apply. Message frequency varies.

We collect phone numbers and messaging data for the purpose of sending and managing these SMS communications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any
time. SMS opt-in data and consent will not be shared with any third party.

Program name: Ancarna Digital SMS Alerts.
Help: Reply HELP to any message, or contact us at 1-(304) 873-9802.
Supported carriers: Available on all major US carriers including AT&T, T-Mobile, Verizon, Boost, Cricket,
MetroPCS, and others. Carrier availability may vary.
Carriers are not liable for delayed or undelivered messages.
Consent is not required: Opting into our SMS program is not required to request a quote, schedule service, or use
any services from Ancarna Digital.

We may use service providers that help us deliver SMS messages or support our business systems. Those providers may access phone numbers or messaging data only as needed to perform services on our behalf and not for their own independent marketing use.

You may opt out of SMS communications at any time by replying STOP to a message or by contacting us directly. After you opt out, we will stop sending SMS messages except as needed to confirm your opt-out request or as otherwise permitted by law.

5) How We Share Information

We may share information:

• With service providers that help operate our business and website (for example, website hosting, analytics, email delivery, scheduling, and communications tools),
  under confidentiality and security expectations where appropriate.
• If required by law (for example, to respond to lawful requests or comply with legal obligations).
• To protect rights and safety (for example, to investigate misuse or security issues).

We do not sell personal information.

6) Data Security

We take reasonable administrative, technical, and physical measures designed to protect information. No method of transmission or storage is 100% secure.

7) Data Retention

We keep information for as long as reasonably necessary to fulfill the purposes described in this policy, comply with obligations, resolve disputes, and enforce agreements.

8) Your Choices

Depending on your situation and applicable law, you may request to access, update, correct, or delete certain information we hold about you.
To make a request, contact [email protected].

9) Security Breach Notification (West Virginia)

If we experience a security breach involving certain personal information of West Virginia residents, we will follow applicable notification requirements under West Virginia law.
Reference: https://code.wvlegislature.gov/46A-2A-102/

10) Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect information from children under 13.

11) External Links

Our website may link to third-party sites. We are not responsible for their content or privacy practices.

12) Changes to This Policy

We may update this policy from time to time. The “Effective Date” above shows when it was last revised.

13) Contact Us

Ancarna Digital
PO Box 1973, St. Albans, WV 25177
(304) 729-4110 | [email protected]